Accident Assistance

What should you do after a road traffic accident?

What should you do after a road traffic accident?

First of all, check to see if anyone is injured (taking care to avoid traffic). If so, call an ambulance immediately. You should also inform the police.

At the scene of the accident

  • Don’t admit liability. Even if you think you were responsible, you might later find that the other party was at fault or there is split liability.
  • Try to get the details of the other party involved in the accident and any witnesses. If you’re injured, then the Police should take details for all parties involved.
  • Try to get some photos of the vehicles involved and of the road conditions if relevant (for example, if it’s snowing or wet).

As soon as possible after the incident:

  • Get yourself examined by a doctor to check for injury. You’ll need to provide a copy of your medical report in order to make a claim.
  • Take photos of any visible injuries, if possible*.
  • Call the 24/7 Accident Advice Helpline on: 0800 0744 999.

Note * You can still make a claim even if you have no photographs of your accident or injuries. Accident Advice Helpline will investigate your claim and try to gather evidence on your behalf.