Useful questions and answers about our service

No. You do have to have car insurance – that’s the law. But you don’t have to use your insurer’s repair services if the accident wasn’t your fault.
Yes. We’ll arrange to collect your damaged vehicle, take it to the repair centre, and deliver it back to you when the repairs have been completed.
Your insurance company may send you to a repairer of their choice. While that may be the best option for them, it may well not be for you. We’ll always use the repair shop of your choice if you have one, or recommend a local one from our 2,000 approved partner bodyshops nationwide if you don’t.
If you normally drive a Mercedes, you probably won’t be happy in a Daihatsu. Insurers often don’t think that’s important, but we do. We’ll provide a premium like-for-like replacement vehicle for the whole time your car is being repaired. If your car is a premium 4×4, that’s what we’ll provide – no quibbling. We’ll even deliver it to you.
Often within two hours, usually within 24, depending on delivery location. We work in partnership with major hire providers, offering nationwide coverage, so you won’t have to wait for long.
Yes. We can provide motorcycles, licensed taxis and specialised commercial vehicles like refrigerated vans. You are free to use this vehicle for as long as your own is being repaired.
We’re part of one of the leading personal injury law firms in the UK. Our specialist lawyers operate on a no-win, no-fee* basis. You’ll pay nothing to start your claim, and if you don’t win your case, then you won’t have to pay any fees for your lawyer.
No. The costs are all absorbed by the insurance company of the driver responsible for your accident. This applies to everything from repairs and replacement vehicles to personal injury compensation.
We would always advise that you contact us in the event of any accident. You may not be completely at fault, and we may be able to help you with some of our services.
Just give us a call on 0800 0744 999 as soon as you can, and before you contact your insurer. We’ll take care of the rest.