You don’t have to go through your insurance company to get back on the road after an accident that wasn’t your fault. In fact, you’ll save time and stress – and get a better service – if you contact us instead. We offer a friendly service, from a team of experts, that takes care of everything from vehicle recovery, replacement and repair to medical treatment and compensation if you’re unlucky enough to be injured. And it won’t cost you a penny. We’ll recover all of the costs from the insurers of the driver at fault.

Vehicle collection

If your vehicle can’t be driven following the incident, then we’ll arrange for it to be recovered and taken to the repairer of your choice. If the damage doesn’t prevent you from driving the car, then we can have it picked up from wherever’s convenient for you. Wherever your car is, and wherever it needs to get to for repair, we’ll take care of it. Of course, that means you won’t have a car to drive while yours is being repaired. But don’t worry, we’ll take care of that too. You’ll want to get back on the road as soon as possible, so you’ll need a hire car while yours is being repaired. We’ll supply a premium like-for-like replacement vehicle for you to use while your car is being repaired, and get it delivered to you quickly – usually within 24 hours. If you haven’t taken out courtesy car cover, your insurance company probably won’t provide this service. And even if you have, you may well be given a car that’s completely unsuitable to your needs or inferior to your own. It can take days to organise, and then you may have to go and collect the replacement car yourself (which is particularly inconvenient considering you don’t have a car!). We take care of everything with no fuss. Once your own car is fixed, we’ll deliver it back to you and take the replacement vehicle away. We draw from a fleet of over 300,000 vehicles in 200 categories. So your premium 4×4 will only be replaced with a premium 4×4, your supermini with a supermini, your prestige executive car with a prestige executive car. This extends to commercial vehicles too. So if you need a professional or specialist vehicle such as a plated taxi, van or dual-controlled car, we’ll supply a comparable replacement. We’ll arrange for your vehicle to be comprehensively examined by an independent automotive engineer, who will ensure that all damage resulting from the accident has been assessed. We’ll make sure that nothing gets overlooked and no corners are cut – so it all gets fixed. You can choose where to have your car repaired, or leave it up to us and we’ll ensure you get a great job done. Either way, we’ll handle the whole process so you don’t have to worry about it. You may have a bodyshop that you know and trust. If so, that’s where we’ll send your car to be repaired. If not, we have over 2,000 approved bodyshop partners nationwide, so you can rest assured that the work is carried out by a competent, manufacturer-approved professional with expertise in your type of vehicle. We’ll keep you updated on progress, and there will always be someone available to speak to if you have any questions. It’s simple: if you’re in an accident that’s not your fault, you shouldn’t be left out of pocket. You shouldn’t have to pay voluntary excess or higher premiums because you lose your no-claims bonus. And you shouldn’t have to spend hours on the phone haggling with insurance companies to recover all the expenses you’ve incurred because of the accident. We do it all of that so you don’t have to. Our experts have dealt with thousands of insurance claims on behalf of motorists throughout the UK. They know all the right questions to ask and how to get things done quickly and thoroughly. We’ll make sure that all your recovery, repairs, replacement vehicle, medical expenses and any other appropriate costs are paid by the at-fault party’s insurer. If you or any of your passengers are injured, we’ll make sure you get the right treatment and the compensation you deserve. Even relatively minor injuries can have a serious impact on your daily life. If you’re unable to work because of your injury, or if you need treatment such as physiotherapy, we’ll make sure you’re compensated for loss of earnings and that all your treatment costs are paid. Accident Advice Helpline is part of the UK’s largest personal injury specialist law firm, so you can trust us to provide professional support and peace of mind. Our law firm has helped thousands of victims of non-fault accidents to access medical treatment and claim compensation on a no-win no-fee basis*.